Phrotis' Exertion: Reckless Strength broken for me

Juli Lightsmith · 02-15-2008, 07:06 PM

I am on the Phrotis' Exertion: Reckless Strength quest which requires you to kill Pawbuster whilst having the the Phrotis' Physical Will buff on from the Focus Item: Strength.

I did this last night correctly and my quest did not update. Although I did also have the Fate of Norrath quest which updated and may have stopped my epic quest update.

I sent a bug report and petitioned and was given a cookie cutter reponse from a GM that they can do nothing.

So now what? My quest is bugged and the SOE does not care.

Juli

Juli Lightsmith · 02-15-2008, 07:59 PM

This is the first time I have cried over a game. I have now cancelled my account. I know it is an overreaction - but that is how much emotional energy I put into this quest. For those interested this is what SOE had to say.

Greetings Juli,
This is Senior Game Master Kimbial. I have read your petition and received a copy of your bug report. As previous GMs have stated, a report on the matter was sent to QA and Development for review. A coding issue has not been confirmed. In Game Customer Service cannot assist you with an update to your epic quest at this time. We do recommend that you attempt the encounter again when you are next able to.
If there is anything else we can try to assist you with, please let us know.
Safe journeys,
Senior Game Master Kimbial
EverQuest II Customer Service
Sony Online Entertainment, LLC

Customer (firststation soe) 02/15/2008 04:38 PM
This is not acceptable. Could you please escalate the issue to someone that has the authority to address the problem. I completed the quest correctly and should not have to repeat the quest again. Repeating it again is problematic - first my guild is locked out and secondly everyone in my guild got the update they needed on Pawbuster and it is not a raid that we do since we are already in Veeshans Peak. Why should I be unable to complete my epic because of a SOE bug and then not receive any help from SOE in fixing the problem.

Response (GM Aphobiance) 02/15/2008 04:33 PM
Greetings again Juli!
Thank you again for contacting Sony Online Entertainment's In-Game Support, this is GM Aphobiance. After reviewing your updated message I understand that possibly because you had another quest open that required the same update, you did not receive both updates. I am sorry for any inconvenience this has caused you, as I know how frustrating missing such an important update can be. As previously mentioned we are unable to assist with the epic quest line in any way, which includes reimbursing an item or giving an update to the player. I would suggest you finish up the quest Fate of Norrath and then once again try and receive your update for Pawbuster. If after you have done so and are still unable to update your quest, please feel free to report back to us so that we can further assist you.
If you have any other issues we can assist you with, please don't hesitate to ask.
Safe travels,
GM Aphobiance
Sony Online Entertainment LLC

Customer (firststation soe) 02/15/2008 04:19 PM
As stated I have checked that I completed this step correctly (both with players and websites). Me and the other conjuror in our guild did the exact same steps and they got the update and i did not get the update. The only difference is that I also had the Fate of Norrath quest that updated and seemed to block the update to the Phrotis' Exertion: Reckless Strength quest. And yes I had the buff up which I put on just prior to commencing battle and lasts for 30 minutes. We killed Pawbuster well under that time and the buff was automatically removed once I killed Pawbuster.

Response (GM Gaunsky) 02/15/2008 04:11 PM
Greetings Juli, GM Gaunsky here again. Thank you for your reply.
Unfortunately there is no true way to hasten the process of the investigation. Our QA department will take a look at the issue as soon as they receive our report and will let us know if anything is working improperly. For the time being, I suggest you check with your friends that you are working on the correct part of the quest, and that you have completed all of the different requirements. Since we have not received any other reports regarding this particular quest, it is very likely that you have done something incorrectly. I apologize for the inconvenience, and if you have any further questions or concerns feel free to reply to this petition or submit a new one.
With regards,
GM Gaunsky
EverQuest II
Sony Online Entertainment

Customer (firststation soe) 02/15/2008 04:00 PM
How can this bug be expedited to the QA team? This is game breaking for me as I will miss out on completing this quest line. I have sent a bug report, but how do I get them to read it now (rather than in a weeks time)?

Response (GM Gaunsky) 02/15/2008 03:54 PM
Greetings Juli,
This is GM Gaunsky from Sony Online Entertainment's In-Game Support. I am sorry to hear that you are unsatisfied with our decision. Unfortunately, until an issue with an epic quest is confirmed by our Quality Assurance team, In-Game CS is not permitted to assist or grant updates. Again, we have submitted a bug report to have this issue checked and we suggest you do the same. You can submit a bug report by typing /bug while ingame. In your report, be sure to include as much information as possible to better our investigation. Once again, we apologize for the inconvenience, and if you have any further questions or concerns feel free to reply to this petition or submit a new one.
With regards,
GM Gaunsky
EverQuest II
Sony Online Entertainment

Customer (firststation soe) 02/15/2008 03:51 PM
I have now also submitted a bug report. But please fix my quest within the next 8 hours before my guild moves on to the next step.

Customer (firststation soe) 02/15/2008 03:40 PM
I know how this quest works and it failed because of a SOE bug. Now fix my update immediately. I followed the same steps as the other conjuror in the raid who got an update. I am totally unhappy with the poor service here. If this is not rectified I am going to cancel my account.

Response (GM Yxyran) 02/15/2008 03:11 PM
Hello Juli,
I am Game Master Yxyran. Thank you for contacting Sony Online Entertainment In-Game Customer Support. I understand you killed Pawbuster for the quest Phrotis' Exertion: Reckless Strength. Unfortunately, we cannot interfere or provide any insight on how to gain this update. Our records indicate that you did kill Pawbuster but that does not indicate whether or not the quest was fulfilled. I am afraid you will have to try again. We are protecting the integrity of the the epic discovery as well as the player achievement very diligently. If you believe you have encountered a bug please file a /bug report and our QA team will investigate the matter thoroughly.
Good luck and good journeys to you, Juli.
If we can help you with anything else be sure and let us know.
Thank you for playing EverQuest II.
Game Master Yxyran
Sony Online Entertainment, LLC
Check out our Knowledge Base at:
Knowledge Base

Customer (firststation soe) 02/15/2008 02:12 AM
Additionally killing Pawbuster updated my other quest The Fate of Norrath, but did not update my quest Phrotis' Exertion: Reckless Strength - although I completed the step correctly.

Customer (firststation soe) 02/15/2008 02:04 AM
I have the Phrotis' Exertion: Reckless Strength quest and just killed Pawbuster 20 minutes ago whilst having the Phrotis' Physical Will buff on from the Focus Item: Strength. However my quest did not update as it should. Could you please fix my journal ASAP as my guild will be killing Venril Sathir tomorrow which is the next quest step needed. As you will see I am now locked out of The Execution Throne Room but without the quest update - and all the other members of my guild got their updates needed for Pawbuster and therefore will not be doing this mob again for a long time since it is Tier 1. I should not have to suffer because of this game bug. Your prompt resolution will be much appreciated.

Fizbiz · 02-15-2008, 09:00 PM

Quote:

Originally Posted by Juli Lightsmith

This is the first time I have cried over a game. I have now cancelled my account. I know it is an overreaction - but that is how much emotional energy I put into this quest. For those interested this is what SOE had to say.

Greetings Juli,
This is Senior Game Master Kimbial. I have read your petition and received a copy of your bug report. As previous GMs have stated, a report on the matter was sent to QA and Development for review. A coding issue has not been confirmed. In Game Customer Service cannot assist you with an update to your epic quest at this time. We do recommend that you attempt the encounter again when you are next able to.
If there is anything else we can try to assist you with, please let us know.
Safe journeys,
Senior Game Master Kimbial
EverQuest II Customer Service
Sony Online Entertainment, LLC

Customer (firststation soe) 02/15/2008 04:38 PM
This is not acceptable. Could you please escalate the issue to someone that has the authority to address the problem. I completed the quest correctly and should not have to repeat the quest again. Repeating it again is problematic - first my guild is locked out and secondly everyone in my guild got the update they needed on Pawbuster and it is not a raid that we do since we are already in Veeshans Peak. Why should I be unable to complete my epic because of a SOE bug and then not receive any help from SOE in fixing the problem.

Response (GM Aphobiance) 02/15/2008 04:33 PM
Greetings again Juli!
Thank you again for contacting Sony Online Entertainment's In-Game Support, this is GM Aphobiance. After reviewing your updated message I understand that possibly because you had another quest open that required the same update, you did not receive both updates. I am sorry for any inconvenience this has caused you, as I know how frustrating missing such an important update can be. As previously mentioned we are unable to assist with the epic quest line in any way, which includes reimbursing an item or giving an update to the player. I would suggest you finish up the quest Fate of Norrath and then once again try and receive your update for Pawbuster. If after you have done so and are still unable to update your quest, please feel free to report back to us so that we can further assist you.
If you have any other issues we can assist you with, please don't hesitate to ask.
Safe travels,
GM Aphobiance
Sony Online Entertainment LLC

Customer (firststation soe) 02/15/2008 04:19 PM
As stated I have checked that I completed this step correctly (both with players and websites). Me and the other conjuror in our guild did the exact same steps and they got the update and i did not get the update. The only difference is that I also had the Fate of Norrath quest that updated and seemed to block the update to the Phrotis' Exertion: Reckless Strength quest. And yes I had the buff up which I put on just prior to commencing battle and lasts for 30 minutes. We killed Pawbuster well under that time and the buff was automatically removed once I killed Pawbuster.

Response (GM Gaunsky) 02/15/2008 04:11 PM
Greetings Juli, GM Gaunsky here again. Thank you for your reply.
Unfortunately there is no true way to hasten the process of the investigation. Our QA department will take a look at the issue as soon as they receive our report and will let us know if anything is working improperly. For the time being, I suggest you check with your friends that you are working on the correct part of the quest, and that you have completed all of the different requirements. Since we have not received any other reports regarding this particular quest, it is very likely that you have done something incorrectly. I apologize for the inconvenience, and if you have any further questions or concerns feel free to reply to this petition or submit a new one.
With regards,
GM Gaunsky
EverQuest II
Sony Online Entertainment

Customer (firststation soe) 02/15/2008 04:00 PM
How can this bug be expedited to the QA team? This is game breaking for me as I will miss out on completing this quest line. I have sent a bug report, but how do I get them to read it now (rather than in a weeks time)?

Response (GM Gaunsky) 02/15/2008 03:54 PM
Greetings Juli,
This is GM Gaunsky from Sony Online Entertainment's In-Game Support. I am sorry to hear that you are unsatisfied with our decision. Unfortunately, until an issue with an epic quest is confirmed by our Quality Assurance team, In-Game CS is not permitted to assist or grant updates. Again, we have submitted a bug report to have this issue checked and we suggest you do the same. You can submit a bug report by typing /bug while ingame. In your report, be sure to include as much information as possible to better our investigation. Once again, we apologize for the inconvenience, and if you have any further questions or concerns feel free to reply to this petition or submit a new one.
With regards,
GM Gaunsky
EverQuest II
Sony Online Entertainment

Customer (firststation soe) 02/15/2008 03:51 PM
I have now also submitted a bug report. But please fix my quest within the next 8 hours before my guild moves on to the next step.

Customer (firststation soe) 02/15/2008 03:40 PM
I know how this quest works and it failed because of a SOE bug. Now fix my update immediately. I followed the same steps as the other conjuror in the raid who got an update. I am totally unhappy with the poor service here. If this is not rectified I am going to cancel my account.

Response (GM Yxyran) 02/15/2008 03:11 PM
Hello Juli,
I am Game Master Yxyran. Thank you for contacting Sony Online Entertainment In-Game Customer Support. I understand you killed Pawbuster for the quest Phrotis' Exertion: Reckless Strength. Unfortunately, we cannot interfere or provide any insight on how to gain this update. Our records indicate that you did kill Pawbuster but that does not indicate whether or not the quest was fulfilled. I am afraid you will have to try again. We are protecting the integrity of the the epic discovery as well as the player achievement very diligently. If you believe you have encountered a bug please file a /bug report and our QA team will investigate the matter thoroughly.
Good luck and good journeys to you, Juli.
If we can help you with anything else be sure and let us know.
Thank you for playing EverQuest II.
Game Master Yxyran
Sony Online Entertainment, LLC
Check out our Knowledge Base at:
Knowledge Base

Customer (firststation soe) 02/15/2008 02:12 AM
Additionally killing Pawbuster updated my other quest The Fate of Norrath, but did not update my quest Phrotis' Exertion: Reckless Strength - although I completed the step correctly.

Customer (firststation soe) 02/15/2008 02:04 AM
I have the Phrotis' Exertion: Reckless Strength quest and just killed Pawbuster 20 minutes ago whilst having the Phrotis' Physical Will buff on from the Focus Item: Strength. However my quest did not update as it should. Could you please fix my journal ASAP as my guild will be killing Venril Sathir tomorrow which is the next quest step needed. As you will see I am now locked out of The Execution Throne Room but without the quest update - and all the other members of my guild got their updates needed for Pawbuster and therefore will not be doing this mob again for a long time since it is Tier 1. I should not have to suffer because of this game bug. Your prompt resolution will be much appreciated.

HUGE bummer sorry

But your guild should do it again in the near future for you. Thats what guilds are for. Most guilds are farming T1 zones if you have reached the point of raiding in ROK.

Good luck. Hope you get it next time.

buatmas · 02-16-2008, 10:18 AM

Just want to point out something that you stated here

"Me and the other conjuror in our guild did the exact same steps and they got the update and i did not get the update."

This obviously means you have two conjurors in your guild. Some other updates for other classes will only give one player an update when two of the same class are in the raid. I don't know any guild that has two conjurors on their raid force but I can garuntee that is why you didn't get your update unless someone can confirm both conjurors have gotten an update in a raid. I really suggest going into the zone again and trying one more time before cancelling your account. Pawbuster and Venril both take 15-30 minutes and if your guild cares about you getting your epic they will be happy to go back and get those updates for you.

But if someone can confirm two conjurors can get an update at once please ignore my whole paragraph!

neoinfinity · 02-16-2008, 02:46 PM

I had the same thing happen to me, two conjurors in the raid, she got the update and I didn't even though I had buff active. I petitioned on Thursday but have not been contacted by support yet.

The Fate of Norrath quest I finished up last year so I know this isn't the problem so I'm guessing it will only update one conjuror per raid which sucks especially with Venril and Hoshkar updates. If i get a response from SOE I'll post here.

Onkello · 02-18-2008, 03:30 AM

Juli, I would suggest you reopen your account, and join the world wide summoner channel, which is blackburrow.summoner. This way, you can merely ask in the world wide channel if you have questions, or need help with anything, instead of being frustrated like you have been. You are not the only person who this has happened to, EVEN with only one conjuror in the raid, but you needn't get so stressed out, pawbuster opens up every three days, if you look at your persistent timers. If you enjoy playing, play...no need to /RAGEquit the game.

Laodaron · 02-18-2008, 06:19 PM

/ragequit'ing is the only acceptable form of quitting allowed.

Juli Lightsmith · 02-21-2008, 03:38 AM

Thanks for sharing information and the encouragement.

I am trying to get my guild to reschedule a Pawbuster raid - not much luck so far. Guild focused on pressing further into VP.

Juli

Lord Annoyoboy · 02-21-2008, 03:59 AM

tell the guild that thorris said you should update your conjies cuz conjies are the best class in the world and if you dont get your epic rusty knives will fall from the sky and kill baby seaguls

Myrune · 02-21-2008, 02:02 PM

SOE CS is just bullshit in a bag....I've been tempted to quit many times lately and if I find a decent replacement that my friends are willing to go to me with, I will leave. (Warhammer anyone?)

Personally, if your guild is not willing to help you on this issue, you might want to seriously consider another guild. Our guild certainly would put forth all needed effort to help in a situation like this....and not much else would be getting done until it was resolved.