Great thread you all have going here, I just wanted to mention something regarding aggro issues in the dungeon.
Back when I revamped it, I took a look at all of the older complaints surrounding the dungeon (there were quite a few) and attempted to fix everything I could. Since the zone geometry is so close together (walls, ceiling, floors, etc), aggro can be a bit of a problem.
Unfortunately at the time, we didn't have any resources available that the team could have dedicated to completely redoing the geometry of the dungeon. That being said, everything from a design standpoint that was in there previously was completely gutted by me and then redesigned from the ground up. I know there are still a few bugs in that older dungeon and we're not happy with them being there, but there are other things to be working on that take precedence. Trust me, we strive for quality at every turn, even if it may seem that's not the case from your perspective.
Regarding the challenge, it's simply Risk Vs. Reward. I wanted to give very good loot for those brave enough to venture into the citadel; but in order to do so, the challenge would have to be scaled appropriately.
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