Fatuus wrote:
4) More importantly WHY DO WE NEED TO PETITION AN ISSUE THAT IS A BUG IN THE FIRST PLACE.
Hi Fatuus,
I understand where your frustration is coming from. When timers don't work correctly it can completely throw off a planned night of raiding or grouping.
The reason that we request you use the petition system for these problems is that we have dedicated resources to reading them and responding to each request, unlike the forums where we try to read everything but can't give personal responses to most.
Additionally, when petitions come in and the CS Reps find a problem they can't resolve they will send it to us as a bug with as much information as they can gather. This information usually comes from various petitions which they match up with logs, specific zones, times its occuring and any other relevant information.
It is quite often that the hotfixs that go out during the week and the bug fixes in Game updates, include fixes to bugs that we found out only because people /petitioned about it and the CS and QA department followed up.
I know this doesn't help you with your immediate problem, and I sincerely wish I was able to, but hopefully this answers at least one of your questions.
- K
LINK
(Kirstie) Re:Zone timers bugged FIX ASAP! Needs immediate response.
