Totally random suggestion and I am not a very good tech support person but...
Check to see if you are downloading Optional content (On the Launchpad where you press the PLAY button, there is a Preferences button below it, that will open a window that you can look at).
Let me know, I'll pass this along to be looked into as well.
- K
LINK
(Kirstie) Re:Fires of Anguish house item
