New Web Based Petition System

LFG · 10-16-2006, 08:42 PM

OMG, I have positive feedback!

I like this: http://support.station.sony.com/petition

I think it's a good idea and better way to provide customer service.

Thoughts?

Savanja · 10-16-2006, 08:45 PM

I think it's nifty. Now to train those darned CS folks to actually do their job!

LFG · 10-16-2006, 11:38 PM

Well, maybe not. I tried to use it, and this is what I got:

Thank you for contacting our EverQuest II Customer Support. If you have an in-game issue that needs to be addressed, please submit a ticket to EverQuest II In-Game Support by using the /petition command in-game. An In-Game Customer Service Representative will respond to your ticket as soon as possible. SOE Account & Technical Support teams will not be able to assist you with any in-game issues. Sorry for the inconvenience and thank you for your patience. Sony Online Customer Service

So what is the purpose of today's broadcast message and the whole new system if we still need to do all petitions in game?

Crolack · 10-16-2006, 11:43 PM

If it's anything like what Planetside did....ugh...that was a fucking mess, didn't work half the time, kept login looping... hope they got the bugs out of it for EQ2...

Calthine · 10-17-2006, 03:44 AM

Quote:

You can expect the same level of service as you’ve always received while in-game

hm. I'm personally batting about 90% good with the GM's, but I know that's not typical.

Elenire · 10-17-2006, 09:50 AM

My only complaint is the loss of /petition in game. Just a bit annoying to have to alt-tab over to the browser.

Calthine · 10-17-2006, 11:35 AM

And some folks can't alt-tab. Although the above link says that the in-game petition is still there.

Crolack · 10-17-2006, 01:21 PM

Quote:

Originally Posted by Calthine

And some folks can't alt-tab. Although the above link says that the in-game petition is still there.

If it's like Planetside's setup, /petition just launches a browser.

Kayan · 10-17-2006, 01:56 PM

Hrmmm. New format, same cut and paste answers? I tend to be very leary of SOE's general customer service. The front line CS has always been very rugged. I really detest when you submit a petition, get a copy and paste answer and then a closed ticket.

I will give credit tho where its due. I recently had a huge in game issue (which i am not going to divulge) that was personal between people that I am associated with. We were able to elevate the concern up over general CS and get resolution. Again, I can't be detailed, but I will say that the "higher levels" were fantastic with us, very fair and understanding. Really went out of their way to help us resolve the situationo.

Hopefully a new system will bring a new attitude, and some major changes to the customer service we usually recieve. Im pessimistic, but time may prove me wrong.