Ackron_Venekor

Attempted to submit this
Im gonna just paste and let you read:

Yesterday I bought RoK on my account and today I went to buy it for my wife. Station.com said it failed, we tried to check the info and resubmit four times. Here's what happened.

My mastercard shows two withdrawals for 39.99, one yesterday 11/13/07 7:19pm (my account ######) and one today for 39.99 today 11/14/07 11:33am and four $1.00 withdrawals afterwards. My wife's account "#########" was not updated to reflect the purchase, and does not have RoK on her account.
I spent the last hour stuffing money into my phone for a long distance call to the number listed on the credit card. SOE Subscriptions: 858-537-0898 Time spent: 6 calls totalling over 22 minutes.

This is completely unacceptable. Please fix this situtation, ASAP. I am sitting here at the computer waiting for SOE to refund the four one dollar transactions!?! and flag account "#######" with RoK as I have already paid for it!! (1:05pm EST)

UPDATE (1:31pm EST)
Your phone is busy, might want to work on that. Been calling for 30 minutes straight, you can have millions of people connect to games at over 15 dollars each per month, yet not have enough connections to handle the problems when someone has their money taken, get no receipt, and no product for which they paid. Furthermore, no way to contact anyone so far. We have tried this chat support both ingame and in internet explorer, hope this works this time (try number 8 for chat support, by the way my wife is in tears over this).
try #9
try #10
try #11
UPDATE: (1:45PM EST) Phone still busy, every time I submit a chat support request it pops up a window with a tree icon in the url bar (http://liveca07.custhelp.com/servlet/LiveThin7000)
but blank screen and error on page in the bottom left
Internet Explorer cannot display the webpage

Most likely causes:
You are not connected to the Internet.
The website is encountering problems.
There might be a typing error in the address.

Screw it, im trying email support now. This is being documented as I intend to submit it to the Better Business Bureau. You have taken my money, and I am unable to even contact SOE. As Justin Timberlake said: "I'm tired of you technology, why can't you just sit down and talk with me?".

trying chat again

__________________________________________________ __

I got jacked! lol Watch out with a digital buying on Station.com, they'll take your money, and you get to joust with automated responses, busy phone numbers, and a customer support system that crashes every time you attempt to use it.

If SOE had only one million users, at 15 dollars a month they clear 15 million a month. 3 yrs = 540 million dollars. I can assure you they are making WAY more then that. Yet in return I get no service whatsoever when trouble arrises. I have to jump through hoops everytime over the smallest inconvenience, and this case has now done it.

Anyone else get fucked by SOE customer support lately?

__________________

Nyax

So you're going to quote an anti technology lyric on a website, on the world wide web, at your computer, about an online MMO Video game. Somebody call in a LOLER strike from the ROFLCOPTERS.

Gag me with a fucking broom stick.

Anyways, do you realize yesterday SOE released two expansions and they might be a little busy?

Go listen to some more justin timerlake and cry emo tears while on hold.

__________________

Ackron_Venekor

didnt say i liked JT, i rather detest him.
the lyrics are on point tho you dumbass, way to miss the whole point.

And if the motherfuckers are busy, it should say so, not be a busy signal and a crashing customer service system. That is just failed planning.

I can hear the dumb motherfuckers now:

"Bob, you think we might need to call in some extra CS guys for the launch? Or maybe beef up the CS website for all the extra ppl?"

"Of course not Ted, what me worry?"

__________________

Kampfer

Nope been 100% happy with them and their support since nov 24 2004

kyros

i'll let you know how it goes if i ever get in touch with them.

__________________

Savanja

Also been happy with their service.

Quick question. Are the withdrawls pending or cleared? SOE has been known for earmarking funds without actually taking the money.

If it clears, dispute it with your bank or credit card company and you get that back.

Also, Direct2Drive.

__________________

Nyax

+1 FUNNY POINT FOR YOU SIR.

__________________

kyros

wasn't really trying to be funny.
i bought the all-in-one rok bundle and then got a bundle that's all-in-one minus rok.
i'm not really happy right now, but i haven't had a chance to talk to any of them about it yet. busy phone line, petition escalated to the account services department... just waiting.

__________________

Ackron_Venekor

That is good to hear. I know my post sounds extremely harsh, but I've had trouble contacting humans at SOE so many times that my frustration level is through the roof.

When someone takes your money, they should be accountable for it, and at least reachable in some form. Not, I'll email you back when we can get time for it.

I took the day off from work and bought RoK for my wife so we could play all day, and I am now five hours waiting on a response. Completely unacceptable for such a large prosperous company.

__________________

kyros

hung out on the phone for a bit.
talked to a guy. the part of their system he needed to access to fix it is not working right now, but it should be working again soon, and he's gonna get things patched up as soon as it is.
so... so far, so good.

__________________