meh - its always been easy to reach the level cap - even back in EQ1 days - if you are dedicated to doing it.
Now its not as burdensome - and yes, alot of the stuff is easy mode. they could have put in the VP key, or have locked/flag progression raid zones like the Plane of Time and all that bullshit. There would be complaints either way.
EQ has been online in one form or another for 10 years - alot changes in a life in that amount of time. I for one welcome the dumbing down if you will - it keeps me playing when Id otherwise not have the time to devote to camping keyparts or dropping everything to get to a flagging raid.
SOE is never gonna be WoW, they won't put the money into it (Night Elf Mohawk!!), but I see people popping on to low level chat saying how much they like 'our' game more than WoW. The community is here, and I suppose the Devs react to what that community is saying as a whole, not just what Furor and FoH think ala EQ1. (no disrespect meant, but endgame back then was tailored for the 'chosen' and then dumbed down when the next expansion dropped)
<slight derail>
I saw on a XPlay (I think - and yeah G4 poseur so

) some interview with Curt Shilling - fucker was playing WoW. WTF - I thought this guy was all hardcore and now he's just another fanboi?!? They need to remove his avatar from the TS docks, or make it a practice dummy or something.
</slight derail>
I don't know how they could honestly change the game and make it better for the full spectrum of their subscriber base other than not releasing unfinished content, but I think its part of their mission statement to continue doing so.