Outer GUK Issue

Ashrym · 03-18-2009, 01:30 PM

Hey Everyone,
I was running Outter Guk the other night and we had an issue when we got to the door with the last named. It appears that if two people in the party click on the frog to open the door at the same time it will close the door again and the GMs will tell you to go pound sand that they're not going to open the door for you again even though you can clearly see the frog on track on the other side of the door after it opened. So basically SOE's piss poor programming prevents you from being able to finish the zone but it's not their fault, there's nothing that they will do about, just get bent!

In short when you do GUK be sure that one person in your party is nominated to be the "Frog Hailer" and make sure no one else in the party clicks on the frog. What a BEEEEEEEEEEEEEEOTCH!!

Here's the response to my petition:

Response (GM Blassreiter) 03/13/2009 10:39 PM

Greetings Ashrym,

This is GM Blassreiter. I understand that you are in the instance "The Ruins of Guk: Ykesha's Outer Stronghold" and you cannot advance because a door has opened and closed very quickly. I have investigated this issue, and this is caused when players click on the NPC "Ancient Froglok Sage" simultaneously, and that causes the door to close again. I'm afraid that there is no way for In-Game Customer Service to force that door open again, and unfortunately your group's only option is to reset the instance and try it again. I apologize for the inconvenience. If you have any other issues please do not hesitate to contact us again and the first available GM will be happy to assist you.

-GM Blassreiter
Customer Service
Sony Online Entertainment

If you already knew about this bug, sorry for wasting your time with this post. Hopefully someone that didn't know will know now and I'll save someone the headache of not being able to finish this instance after they finally manage to get a group capable of clearing it.

Cheers!

~Ash

Demilitch · 03-18-2009, 02:35 PM

Our code problem, your fault for not knowing about it. Tuff shit.

That seems to be their response to about anything I petition lately involving zone bugs.

Argyuile · 03-18-2009, 02:56 PM

That's some fine customer service there Lou

*Hardain* · 03-18-2009, 03:04 PM

We somehow managed to close the first gate, and we couldn't open it again, + everyone lost their keys. Picked up the key from the chest but it didn't help either, allthough we didn't try to open it from the oher side.

Sioned · 03-18-2009, 03:08 PM

did you try clicking high up on the gate - that worked for a group I was in.

serum321 · 03-18-2009, 03:08 PM

Was in a group on the 2nd ring event and the tank had to answer his door, so we evacced and couldn't get the door to open again, not sure how long it took, but we were there at least 30m and the door wouldn't open, went in the next day and it was open. /shrug

Niber · 03-18-2009, 03:15 PM

It's probably in GU51.

Lansalas · 03-19-2009, 12:01 PM

Omg, they still didn't fix this issue?

We petitionned it like on the begining of december and GM had told us some shit like "Sorry I can't do anything to help you but this is a know issue and it will be fixed soon".

Fixed soon my ass. Since then though, we didn't have any problem : Our tank is now doing alone every shitty script in every instance we get in to avoid that kind of wonderful surprise...

Euron Greyjoy · 03-19-2009, 02:49 PM

lol this thread just convinced me that I'm not going to resub.

mafoe · 03-19-2009, 03:49 PM

This "costumer service" is piss poor.