I just fail to see how pissing off a multitude of customers is considered good business, especially if the CS department is the major actor in such endeavour.
I'll refrain from commenting on websites I don't know about or apostrophe people with witty yet unsubstantial labels, but I'm dead sure that SoE is doing a big, huge mistake. Talking to a friend a couple days ago, this whole drama came up and I had to mention how bad the official forums management was. For comparison, if the moderators of the official forums for that "other game" should do the same, their forums would be empty, totally and utterly empty, since all you can find there is whining and idiocy (ok, a few, scattered, good posts too).
EQ2 flames has become a point of reference for many and alienating the users here in such a horrible way, shows that professional behaviour is dead there in SoE headquarters.
For what I can remember LFG always tried to moderate excesses on these forums, without resorting to thread deletion except in very special circumstances. The same thing cannot be applied to the official forums. I did several posts there in the past, trying to ask or answer questions, providing some info where I thought I could and generally trying to avoid inappropriate behaviour and vocabulary.
Once I did a comment (labeling "forum hooligans") on some of the brown-nosers there and I got a warning and my post was deleted, yet those who replied and quoted me with what could be called "verbal abuse", had their posts remain intact, because they are somehow immunized from the inquisition. From that moment, I lost what little faith I had in SoE Community management, came here and never looked back.
This is just the ending of a horrible situation, all that is left on the official forums is, as someone would describe it, a "circle jerk".
While I don't feel 100% aligned with EQ2 flames stance on this matter and I would have approached the whole issue from a different angle, (because, let's face it, hardly anything good will come out of this for the game, despite LFG plea to Aeralik in that PM), I still remain of the opinion that the majority of the concerns expressed here have merit, I merely disagree with the form they are expressed.
Sorry for the wall of text, it's a serious issue of mine, I just can't use one liners
