While I agree it was a very bad blunder they did and that they could have done the update on a different day if at all possible, at least blame the correct stuff for the downtime.
Ok, so the very limited update notes they presented with the regular and scheduled patch could make people think it was LoN that caused all the trouble, if that is all you saw. But if you were actually online for a bit of those first few hours when all the crazy stuff happened and saw the ingame chat channels, or read some of the forum posts about what happened, do you really think the card game could cause such huge game breaking bugs to stuff not related to the card game at all?
And if you began to wonder why the downtime was so excessive, and started rummaging around on these or the offical forums, wouldn't you try to search for some official word on it? Like what the SOE people gave of information about the issue? Looking in the dev tracker on these forums, or the dev tracker on the official forums, they pretty much said what happened, why it happened, and what they were currently doing during much of the downtime.
Even without spending much time on either forums, looking at
Official News and Announcements
wouldn't be too much to ask for if you are already on the forums and wondering what is happening and see a new announcement.
To make it very easy for you:
http://www.eq2flames.com/dev-tracker...st-2007-a.html
or
Unscheduled fix: Friday, August 31st, 2007
Quote:
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Originally Posted by Gnobrin
Informational update!
* The present issue was caused due to a recent hotfix meant to assist in the issues of a very few players, hence the odd circumstances now.
* The gremlins that caused this issue have nothing to do with Legends of Norrath.
There's still no present ETA for the fix's completion. The team's working feverishly on getting the troubles ironed out. If I hear anything more, I'll update this post!
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And the thread Kirstie posted in at intervals during the whole day:
Search
With a select few posts, in a non-chronological order:
http://www.eq2flames.com/dev-tracker...right-now.html
or
Your Servers are Seriously HOSED right now.
Quote:
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Originally Posted by Kirstie
badtupram wrote:
I am not experiencing that today and now tonight. Kristie thanks. You're working on the servers. That's great news.
I am glad to hear that. But do me the courtesy of telling me what exactly has gone wrong. I think we all can handle that.
Want to defuse people's anger? Make them feel...no....let them know that they are the most important customer base in the world to you.
_
Absolutely you all are the most important group to me and what myself and many many others here today are working to get the servers up and running for.
Along with the LoN rumor it appears that there is some discussion that the problem was caused by the PvP item in the update notes or some exploit we nerfed. Those also are not true.
The critter that set off this domino effect was a fix to a server crash we had been seeing intermittently. In general we don't announce those but we do see every zone crash that happens and we try to fix them during the hotfixes.
I hope that answers some questions. I really do wish I had an eta to give you but for the remaining down servers we are still working on them as quickly as possible.
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http://www.eq2flames.com/dev-tracker...right-now.html
or
Your Servers are Seriously HOSED right now.
Quote:
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Originally Posted by Kirstie
Espyderman wrote:
Where is the testing for these supposed fixes? I mean, they got a test server, and yet they dont get these bugs first? How is that possible i wonder...
_
It was an unfortunate series of events. The nature of the change that was made to fix the crash only affected some characters. So although it did go through our normal process of QA'ing internally and going to Test first we didn't realize what we had on our hands or we wouldn't have let it go live (obviously).
Its one of those things that will definitely be gone over with a fine tooth comb to see how we can avoid it from happening in the future.
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http://www.eq2flames.com/dev-tracker...right-now.html
or
Your Servers are Seriously HOSED right now.
Quote:
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Originally Posted by Kirstie
Kenban wrote:
I am not 100% sure of how LoN was done but it should have required little or no changes to the EQ2 servers. Client patches do mean there was anything similar changed on the server. It is very possible that LoN did cause the issues we are seeing today but I doubt it.
_
I just wanted to clear up that our problems today are unrelated to LoN. We have identified the initial problem and have many servers back up and running and are working to get the others up asap.
I do sincerely apologize for the inconvenience of the downtime today and the unexpected server shutdowns we had just recently.
Gnorbin's thread in the Official announcements section of the forums will continue to update everyone as we bring servers back up.
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http://www.eq2flames.com/dev-tracker...right-now.html
or
Your Servers are Seriously HOSED right now.
Quote:
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Originally Posted by Kirstie
BoriKitty wrote:
Why do we keep seeing LoN files being updated when we keep patching?
_
Although LoN is embedded in the game it isn't patched the same way EQ2 specific files are. The SOE Denver office works with both us and the EQ1 team to create their patches and are on their own schedule for when those go live. When they do they update both EQ1 and EQ2 at the same time.
Absolutely no one who could help with the downtime today was taken off of that task to work on the LoN update.
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http://www.eq2flames.com/dev-tracker...right-now.html
or
Your Servers are Seriously HOSED right now.
Quote:
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Originally Posted by Kirstie
gds wrote:
I'm wondering if all this trouble was maybe from some platinum farmers hacking into the game in revenge for having their spam nerfed. Wouldn't put it pass them to do something like this.
_
LoL I can say with absolute certainty this wasn't the case today.
Our script is finished running on one server and we're currently checking to see if it resolved the character corruption that made us bring down the servers suddenly the second time.
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http://www.eq2flames.com/dev-tracker...right-now.html
or
Your Servers are Seriously HOSED right now.
Quote:
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Originally Posted by Kirstie
BigfootMC wrote:
Sweet! What server did you run the script against? What did the script do? And why the hell is the test server up? Did you not "test patch" the test server before you applied the update to the production boxes?\
_
We did update the test server before the patch to the hotfix this morning went out and brought the test server up.
Unfortunately this problem we are experiencing on the servers right now is specific to character data. That's why we have some servers up (Unrest, Blackburrow, Guk, Najena ect) and others are down even though all our servers are running the same patch.
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And if you want to add my unsourced rumor post:
http://www.eq2flames.com/general-gam...tml#post239647
or
Your Servers are Seriously HOSED right now.
Quote:
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From the rumors I heard, one of the things they were trying to fix was an issue with characters crashing (raid-)zones when their character's amount of data to save/store got too big. (Sounds like something affecting a very few players.) And on looking back over what people have said, it sure seems like less data were being saved.
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After reading all the posts Kirstie made about what happened, if you still think it was LoN or a LoN item on PvP that caused all this trouble and downtime, which in case you didn't notice, didn't affect all the servers once they fixed their initial big blunder, then you are calling Kirstie an outright liar and that she for some reason is trying to deceive us all. You are also calling the person I initially heard the rumor from a liar, but considering I'm not saying what that source was I can accept you doubting us.
However, if you didn't bother to read any of the quotes, even when it got presented to you on a platter, then why should SOE bother to give us updates and information should anything similar ever happen again? Instead of wasting time on informing people with stuff that won't be read or stuff that won't be believed they could just go on and work on fixing what they broke.
And if you're not playing the game at all, then you certainly have no reason to go spouting off wild claims.
Re: The Entire SOE EQ2 Staff
