Tesar

Putting up with abuse is part of being in customer service unfortunately.

As someone who works phone tech support I can tell you my helpfulness and friendliness is directly related to how the customer treats me in the first 30 seconds of the call. No matter how clear your processes are there is almost always some leeway, so if you're a douchebag to me from the word go, then I'm not going to go out of my way to interpret something in your favor and help you out.

Odds are SOE has a general no resetting timers rule, but they have a couple built in exceptions as well, otherwise they wouldn't grant GMs the power to do a reset, so if you are polite in the petition and to the GM face to face then they'll probably help you out.

Judging by the tells from the GM sounds to me like the OP probably hit a hot-button on the GM by saying he was being "punished" by the lockout timer. Playing the victim card like that is just going to piss the GM off. Stick to the facts, be polite and odds are good you'll get what you want. Cry and whine like a baby who dropped her sippy and you get shit, as it should be.

Cervanto

in my experience with GM's

if you cry, whine, and bitch or become abusive they are only going to do the very minimum for you. telling them what they can or can't do isn't a good tactic either. if youre nice and polite (like me) they will go above the call of duty to help you unless they simply can't do it. remember, they are people too and could probably give a fuck less about your lockout timers personally

Frogweiser

Even cheap hookers deserve respect, Its not their fault they take on a job that has them directly involved with angry customers.


p.s. I usually use the word fuck, son of a bitch, get me a senior GM, and by the 3rd or so reply everything is fixed. First petitions are always straight forward and polite, once i get the....

Hi, I am GM so and so

Sorry to hear about your troubles..... Unfortunately we can't do shit. Happy hunting. XoXOXoooooXxxxO

... all bets are off.

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80 Guardian (R.I.P. Berserker) (R.I.P. Frogweiser)

Fisstafury

shit like this is the reason i dont throw my money at SOE anymore.

I've never seen such a successful mix of Incompetence, Ignorance and Arrogance.

cept for faabio ;)

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Don't try to fuck the people you play video games with.

Wonsokman

woot im in the flame i seen my name!

Gilgame

you guys are a bunch of whiny assholes, GM Hightower is one of the nicest GMs eq2 has.

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Fisstafury

Mengele was one of the nicest GMs Hitler had

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Don't try to fuck the people you play video games with.

Faabio

I only fit two of those adjectives and neither begin with an 'I'.

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[dance][/dance]

Taemek

My main question is, why the fuck does he have to frezze you to send you tells?

I would of recontacted support asking for a senior GM not these fucking noob retards you have like Highflower power.

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Manratten

This doesn't seem like a bug whatsoever, seems like a good idea to stop exploiting.

Get a group to enter a new SoH, kill one trash mob. Instance1
Tomorrow, dif group enters a dif SoH, kills one trash mob. Instance2
Next day..same thing...next day...same thing...next day...same thing. Instances 3-5.

Later on in day #5, raid goes into SoH#1, and clears it. Using this lockout timer the OP is suggesting to be fair...they can now enter SoH#2 tomorrow and clear it. And the next day, and the next day....

So...you weren't being penalized. He wasn't being unreasonable. His biggest 'fault' was not doing what you wanted.