GM Hightower - SOE CS rep - Page 8

Kolett · 05-01-2008, 04:13 PM

Is this not the same GM who banned Hitchh again!?? for mysterious reasons ;)

Sir Hitchh: "There are cures in my knowledge book!?" hehe

Wasabi Pancake · 05-06-2008, 09:08 PM

Some of you are either 12 years old or severely mentally handicapped. I agree this GM could have dealt with the OP in a more pleasant way, but seriously people. It seems some of you have some really misinformed ideas like...

GMs make up the rules
GMs are not doing their job unless they are giving you something.
GMs are developers and can just fix the game for you
You are entitled to anything you want cause you pay a monthly fee

First, its “in-game customer service” so these people don't make up the rules, they enforce and communicate them. In sign language that means, SOE tells GMs “Don't reset zone timers for this zone because it can be exploited.” Then the GM says “Sorry, we can't reset the zone timer for you” (regardless of their ability to do it). I assume it takes 2 seconds to reset your zone timer as opposed to 5 min. listening to you cry about having your request denied. If they had a choice, it is very likely they would reset your timer just so they don't have to deal with you. Evidence suggests the OP's petition was answered correctly and because he didn't get the answer he wanted, he thought he could bully or bargain his way into a new instance.

Second, I have seen people cry about having their ebay plats taken away and bitch about the plat farmers/spammers in other posts. Those people should be banned for attempting to screw up the server economy and for not knowing how to play a game without cheating. Unfortunately it seems SOE is desperate enough to keep these people in the game. In which case you are lucky all that was removed was your plat and thank whatever God you pray to that I am not a GM or rule maker for EQ2. The GMs in any game exist to enforce the rules. If the rules state they can give back items that you sold, deleted, or forgot to freaking roll on, then I am sure (again) that is a shorter process that they are happy to go through in comparison to the 12 hours of crying and demands to talk to their supervisor (who is just going to tell you the same thing). If a GM says no, I am pretty positive it is not because the gaming company gives out rewards for the GM who spent the most time making a player angry. Any emo turd that thinks a business thrives from making their customers sad needs to stop eating black nail polish.

Third, lets pretend your lock out timer issue was a bug (in stead of you just being too impatient to wait through an annoying game mechanic). GMs don't fix the game, and they only offer alternatives when they are available. This is probably why you heard that a GM did something for someone else but not for you. Its not cause your character is ugly (which it probably is), its because you are unlucky and bumped into a problem that a GM cant fix for you..... Have a cookie.

Fourth, and this is the real kicker. Guess what folks, read the agreement you sign every time you log into any MMO on the market today. You are only renting access to the characters you play, and Blizzard, SOE, NCSoft, etc has the right to do whatever they want to the rules, world, and accounts at any time. You are entitled to nothing beyond your own computer. So hate on the companies for the rules, or the developers for the game mechanics, or even the rude GMs for not dealing with your 2 year old tantrum like an adult. But quit treating customer service people like you know what their job is. Sometimes life just says no, deal with it.

Vainamoinen · 05-06-2008, 09:13 PM

After much deliberation, I think this one might be FyreFlyte.

Either way, I mostly agree.

sig1043 · 05-07-2008, 01:00 PM

Quote:

Originally Posted by Flayedskin

I did not have to reset my timer on the day I zoned in, I just got a new lockout timer. Some people who zoned IN with me (that were not in the zone previously) did NOT get a lockout timer. It was the difference between some of us (about 4 out of 6 that zoned in that day) getting a lockout and others geting a message that they can reset the zone timer when exiting the zone on their zone reset timer. I did not zone into the zone beforehand. This reset timer issue was only affecting 4 people in our guild...obviously if there was a mass petition reset of say 20+ people it would be pretty clear that a guild was trying to exploit something. Also in regards to what GM Hightower said...he clearly said that "We (GM's) do not reset timers" when infact they can AND DO reset zone timers if there was some type of bug as already stated by others posting in this flame. It makes no sense for a GM to be have the ability to RESET zone timers if there wasn't the need for them to do so occasionally...it goes against the basic pretext of software and network security in granting minimal permission to users to only be what they need to function.

I guess a little more clarity would be appreciated. Have you or any of the 4-ish people who got the lockout timer either never been in that zone before or were not in that zone in the previous 9 or 10 days?

Again, to reiterate GM Hightower "We (GM's) DO NOT reset timers" That is nowhere near the same thing as saying "We can not reset timers" That is exactly the same thing as saying "We do not randomly give out 10,000plat or mythical weapons to everyone" GM Hightower was implying that it is against the rules to reset a timer if it is functioning properly, just the same as it would be against the rules to give out 10k plat if no bug or glitches occurred to cause someone to loose 10k plat. If some rogue GM gives out plat randomly, or mythical weapons or resets a perfectly functioning timer, then that rogue GM is breaking the rules and should be disciplined. Other GMs cannot be held accountable for some dumb GM breaking the rules and that does not give you the right to receive the same actions the dumb GM was handing out freely. GM Hightower even told you that the other GM had made a mistake.

Instead of pointing fingers and labeling liars, you should prove you were the victim of a bug.

If you think about it, if you did not get a new lockout while you were within the persistent timer time frame, you could arguably do the zone multiple times back to back without a lockout. Say a guild took several groups of alts into SoH (with just enough people in each group to be able to kill 1 yard trash), killed a yard trash to set the lockout and waited five days. (ie group 1 zones in, kills a trash, then zones out, group two zones in a new instance, kills a yard trash and zones out, etc) In the mean time that guild got on their mains and cleared the zone the same day the alt groups killed 1 yard trash and waited for their 5 day lockout timer. On the 6th day all the alts' and mains' lockout timers have finished and they are now just persistent timers. One alt logs on and zones in, followed by 23 mains, and clears the zone. If the mains didn't get a new lockout, then another alt (from a different group) could zone in followed by 23 mains again, clearing the zone. Rinse and repeat. Ever so often the alts would just renew their 1 trash kill instances. If you could just take any existing timer, so long as you weren't locked out, then you could arguably never have to deal with a lockout. Hence, you get a lockout if you are within the persistent timer time frame (or maybe it is that you get a new lockout if you have been in the zone within the previous x hours or x days, where x is the time of the lockout).

Which is why GM Hightower is probably right in saying that the lockout timers are working as intended and GMs are not supposed to reset them.

CherryTerri · 05-08-2008, 11:37 AM

Quote:

Originally Posted by Uyaem

That is what's pissing me off all the time, that within the GM team, everybody seems to have their own set of rules.

I completely agree. One hand has no idea what the other is doing.

I can remember I had a problem with a quest and not finding the mobs. Now in my 3+ years in EQ2, I normally write a petition about such things and the answer is usually "the mobs are there/not there" or "the quest works, please ask your fellow players for where they could be"

Not this time. Apparently the GM actually took control of my character while I was not online, walked her all the way over to the mobs (which was on the other side of Antonica) killed the mobs to update my journal, and then logged her out.

When I got on my character, I nearly shit myself since I was not where I logged out the day before. I checked to make sure all my stuff was there, then petitioned again .. and received an answer that a GM took control of my character while I was not online.

Holy crap. I can't even imagine what happened during that time with guildmates on and me not answering anything. Though I understand that SoE has all rights to our characters, THAT was just fucked up.

So now when I have trouble with a quest, I stay online for a looong time or make sure I write in big letters DO NOT TAKE CONTROL OF MY CHARACTER FOR UPDATE .. hehe.

Hoss · 05-08-2008, 03:57 PM

I had a GM take control of one of my toons once. They were still in control when I tried to log on and the toon wasn't in my list. When they take over the char, they remove it from your account temporarily. I shit myself when I logged in an alt and saw I was already logged in and running around somewhere (Loping plains I think). It took at least 15 minutes before the GM would even respond to me, and by then I was sending myself tells like "Thats my fucking character how the fuck did you get control of it! Answer me Goddammit!". I was trying to petition it too, but since the previous petition was still open (the one the GM was addressing) it would not let me make a new one.

-h