EH Lockout Issues - Page 2

Noirsoldats · 09-25-2007, 10:10 AM

This is a known bug being patched during the extended down time today. The worst part about this though is it's a known bug and GMs will still refuse to reset your timer for you. I guess I can kinda understand the problem of resetting timers, but.. for known bugs?? Here's the explination I got on what caused the problem.

Quote:

After much explanations by the design team we finally understand why you and other players are getting longer lockouts. If you drop your instance timer for Emerald Halls after the new instance you go to was created, the time from the creation of the new instance up to the moment you actually entered is added to your timer. This means you have the initial 5 days plus the layover time from when you entered. This causes you to have a timer longer than five days. I regret to say that since this is working as designed we are no longer able to remove EH lockouts. The only way you will be able to get back in sync with your raid is to either skip a week or to have the raid wait to create a new instance until everyone has dropped the previous timer. I hope I was able to clarify the issue. My apologies that we could not remove your timer. If you have any other issues we may be able to address in the future, please contact us at your convenience. We wish you good luck and safe journey in the lands of Norrath.

Luckally I was able to get my timer reset after a little persistance, but isn't that explination a little confusing on what causes the bug?

Melth · 10-11-2007, 05:52 PM

Sorry to necro this one, but does someone have any news?
We still have this problem and it's been 2 weeks now...

Grevious · 10-11-2007, 08:26 PM

News is SOE is lazy specially with RoK a month away. I can take a couple folks being locked out if we go in early so long RoK kicks ass and doesnt suck

Melth · 10-12-2007, 06:33 AM

Yeah and then we face the same problem a few weeks later with permanent raid zones
in RoK...

Ruxpin · 10-12-2007, 10:23 AM

I had this issue last week--I had an 8 day lockout while rest of the guild had 5. I petitioned and had my lockout reset within an hour by a regular GM (no escalation necessary). Was the fastest, most efficient resolve to a petition I've ever experienced--which means either I completely lucked out OR the GMs are aware of the issue and fixing it as it arises.

Deludar · 10-12-2007, 10:40 AM

Got a quick questin cause we never had this tested before.

Example situation.

My guild has just woushi up in EH. We want to zone in, kill him, zone out, reset, and zone back in. Based on all our lockout timers we can do this and have done it before.

We have a new recruit that wasn't with us for the clearing of the floors. If we bring him into woushi, will he be able to reset and come in with us when we restart? Or should we have him skip woushi, and just restart with us when we come out?

Melth · 10-12-2007, 11:26 AM

It seems to be different from person to person.
Worst case however your recruit will have like a 9 day lockout (which would collide with the persistence of the zone itself - so dont know what happens when the zone persistence timer runs out) - however in the current condition your recruit would most likely not be able to reset the timer next day.
Or he has to find a friendly GM like Ruxpin.

Sioned · 10-12-2007, 12:16 PM

Our guild is having the same problem and some members who enter the zone at the same time as the rest of the guild randomly can't reset their timers for 7 days instead of 5. It is different people each week.

Onra · 10-14-2007, 12:03 AM

Happened to us as well

aeeron · 10-16-2007, 09:05 PM

... i love how i zone in the first day with my guild and eh timer isnt open yet my whole guild can zone in